Shipping policy
- Free shipping for orders above 50€ in the Netherlands, Belgium, France, Germany, Spain, Luxembourg, United Kingdom
- Free shipping for orders above 100€ internationally (some exceptions apply)
Shipping rates:
Please note that the delivery times listed below are only estimates and do not guarantee that your order will arrive within the given time frame. Unfortunately many factors such as the weather and holidays (and more) can affect this greatly.
Please note: The untracked dotcard shipping option within Europe is only valid for when you purchase dotcards only. It is not valid for half pans or other non-dotcard items. In the case that this option is chosen for non-dotcard items - your order will be shipped WITHOUT INSURANCE. This means that in the case that your order is damaged or lost in the mail - I will not be able to replace or refund it.
| Countries (Inside of Europe) | Carrier | Shipping rate | Free Shipping | Deliver Times |
| Netherlands | PostNL | 4.10€ | For orders above 50€ | 1-2 business days |
|
Belgium, France, Germany, Spain, Luxembourg, United Kingdom |
PostNL/Deutsche Post | 5.00€ | For orders above 50€ | 3-7 business days |
|
Austria, Denmark, Italy, Sweden
|
PostNL/Deutsche Post | 6.00€ | For orders above 100€ | 3-7 business days |
|
Belarus, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia
|
PostNL/Deutsche Post | 6.50€ | For orders above 100€ | 3-7 business days |
|
Switzerland, Iceland, Liechtenstein, Norway, Albania, Bosnia & Herzegovina
|
PostNL/Deutsche Post | 9.00-10.50€ | For orders above 100€ | 3-7 business days |
|
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Countries (Outside of Europe)
|
Carrier | Shipping Rate | Free Shipping | Delivery Times |
|
Canada, United States, Japan, Mexico
|
Deutsche Post | 8.50-9.50€ | For orders above 100€ | 7-21 business days |
|
|
Fedex | 30.00€ | - | 3-7 business days |
| Australia, New Zealand | Deutsche Post | 9.50€ | For orders above 100€ | 7-21 days (may take up to 2-3 months) |
| Fedex | 36.00€ | - | 3-10 business days | |
|
Hong Kong SAR, India, Indonesia, Israel, Laos, Macao SAR, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam, Morocco, Brazil
|
Deutsche Post | 10.00€ | For orders above 100€ | May take up to 1-3 months |
|
|
Fedex | 35.00€ | - | 7-14 business days |
- We aim to process all your items within 3-5 business days.
- Custom orders and pre-orders have different processing times and will be clearly listed in the item's description
Delivery Times
- For local Dutch and most European orders we use PostNL. The delivery time should take 1-2 days.
- For other international orders we often use Deutsche Post to provide more affordable shipping rates. This means that your package will need to be processed 3 separate times (twice in the Netherlands and once in Germany) before heading your way. The time it takes for your package to be delivered depends greatly on your location and other external factors (ex: weather and holidays)
- Please note that your tracking will only activate once your package departs from the German facility which may take a few business days.
Tracking your order
Your tracking number with Deutsche Post and Fedex will take a few business days to activate for the reasons listed above. It is normal if your tracking shows up as non-existent at first. If your Deutsche Post tracking link does not work after a few days you can use the tracking feature on their website by copy pasting your tracking number into the search bar here.
Delayed, lost or damaged packages
- We try our best to make shipping go as smoothly as possible but sometimes hiccups happen. Delays during holidays or delays happening due to external circumstances are completely out of our control. We do not offer refunds/cancellations based on delayed delivery.
- If you believe that your order is lost please email us right away. We will open an investigation with the appropriate carrier on your behalf to try and track down your lost package. This can take up to 2 weeks. If your package has not been located after 2 weeks - we will email you with your options.
- For damaged orders please email us with your order number and a photo of the damaged items so that we can process a refund or a replacement for you.
- If you have any questions or need help with tracking your order - please email me at cchistudio@gmail.com
- Please note that we do not cover incidences such as incorrect addresses and stolen packages.
Customs, taxes and extra fees
- Buyers are responsible for any customs fees or extra fees when the package arrives.
- All packages are shipped from the Netherlands which means that if you live outside of the EU, there is a chance that you will be charged customs fees when you receive your package.
- If the buyer chooses to not pay the extra fees, and the package is returned to us , we will only offer a refund for the order minus the shipping once the package arrives back to us safely.